Changed your mind?

We offer a no-quibble 16-day money-back guarantee. Upon receipt of your return we will refund the value of goods in full. Note: All returns must be unused and in their original packing. You must enclose your original invoice (or photocopy) as proof of purchase. Carriage charges will not be refunded. All return goods are your responsibility until received by us. For your protection we recommend you use a delivery service that insures you for the value of your returned item, such as the Post Office’s Compensation Fee Parcel service.

Our error?

Yes, even we can make mistakes. Please contact our sales office on 023 8072 4775 to arrange for incorrect goods to be collected. You will be asked for full details of the problem. Upon receipt of your return we will process a replacement order to your requirements. If such an exchange is urgent, contact our Sales Office on 023 8072 4775 to process a new order. You will be charged for your new order and a refund will be processed upon receipt of your returned item. Note: You must enclose your original invoice (or photocopy) as proof of purchase. Goods must be unused and in their original packing.

Exchange?

Goods may be returned for exchange within 28 days. Upon receipt of your return we will process a replacement order to your requirements. Note: Goods must be unused and in their original packing. An additional carriage charge for replacement goods will apply. You must enclose your original invoice (or photocopy) as proof of purchase. Carriage charges will not be refunded. All return goods are your responsibility until received by us. For your protection we recommend you use a delivery service that insures you for the value of your returned item, such as the Post Office's Compensation Fee Parcel service.

Immediate Exchange?

Contact our Sales Office on 023 8072 4775 to process a new order. You will be charged for your new order and a refund will be processed upon receipt of your returned item. Note: All returns must be unused and in their original packing. You must enclose your original invoice (or photocopy) as proof of purchase. Carriage charges will not be refunded. All return goods are your responsibility until received by us. For your protection we recommend you use a delivery service that insures you for the value of your returned item, such as the Post Office's Compensation Fee Parcel service.

Faulty products within 30 day?

Please contact our sales office on 023 8072 4775 to arrange for the collection of a faulty product. You will be asked for full details of the problem. Upon receipt we will usually replace, repair or offer a full refund. Note: You must enclose your original invoice (or photocopy) as proof of purchase.

Faulty products older than 30 days?

Please contact out returns department 023 8072 4775 as manufacturers' warrantee repair routines vary. Please also refer to your completed warranty card.

If you would like more information about any of our products, or if you would like a quote on an item not already listed, please contact us by e-mail: enquiries@lawson-his.co.uk, by telephone: 023 8072 4775 or by fax: 023 8072 4779.

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